RETURNS, EXCHANGES & REFUNDS
We do not accept returns, exchanges or refunds. If your order does not meet your satisfaction, please email us within 14 days at chibichicstudio@gmail.com. We will make every effort to find a satisfactory resolution.
SHIPPING INFORMATION
CANADA & USA:
Chit Chats Tracked 8$ [free shipping over $50 CAD]
INTERNATIONAL:
Asendia Tracked $13 CAD [free shipping over $100 CAD]
PROCESSING TIME
Orders will be processed and shipped within 1-3 business days.
ESTIMATED DELIVERY
Canada: 2-6 business days
United States: 3-6 business days
International: 5-22 business days
LOST OR DAMAGED PACKAGE
Tracked Shipping: Chibi Chic assumes no responsibility for a lost package if the tracking indicates "delivered." For any other issues, please reach out to us.
If you receive a damaged package, please initiate contact with the shipment carrier to file a claim. Ensure you retain all packaging materials and damaged goods before proceeding with the claim.
For undelivered orders, if 14 days have passed since receiving your shipping confirmation email for domestic orders, or 40 days for international orders, please reach out to us at chibichicstudio@gmail.com with your name and order number, and we will investigate the matter for you.
FEE CHARGES
Chibi Chic is not liable for any fees incurred after shipping. Customers may be responsible for customs fees, taxes (including VAT), or other charges applied when a shipment reaches the destination country.
PRIVACY POLICY
Chibi Chic is committed to ensuring the privacy and security of your information while providing an exceptional shopping experience for our charming products. Here's a brief overview of our Privacy Policy:
Information Collection:
We collect necessary information during the checkout process, including your name, shipping address, email, and payment details, solely for order processing and fulfillment.
Secure Transactions:
Your payment information is handled securely through Shopify's trusted payment gateways, ensuring the confidentiality and protection of your financial data.
Account Registration:
Registering for an account enhances your shopping experience by allowing you to track orders. Rest assured, your account information is kept confidential and secure.
Email Communication:
We use your email address for order confirmations, updates, and occasional promotional information. You can opt-out of promotional emails at any time.
Cookies:
Cookies are utilized to improve your browsing experience on our Shopify website. These cookies do not store personally identifiable information and can be managed through your browser settings.
Third-Party Services:
Chibi Chic leverages Shopify's third-party services to enhance website functionality. These services adhere to their own privacy policies, which we recommend reviewing.
Security Measures:
Our Shopify store implements industry-standard security measures to protect your personal information and maintain its confidentiality.
Data Access and Control:
You have the right to access, modify, or delete your personal information stored on our Shopify platform.
Children's Privacy:
Chibi Chic does not knowingly collect or store information from individuals under the age of 13. Any such data, if identified, will be promptly deleted.